Choosing a Video Chat Device for Seniors: 5 Considerations

By Silver Sitters

A video call can help an older adult keep in touch with people they choose. There is no single device that suits everyone, and a familiar phone, tablet or computer may already do the job. Ask the person to try the calling experience before deciding whether to buy anything new.

1. Ease of use and accessibility

Practice answering, starting and ending a call, changing the volume and turning the camera off. Check whether text and controls are readable and whether available captions or other accessibility settings meet the person’s needs. Technology preferences and experience vary; do not assume that every older adult needs the simplest possible device.

2. Screen size and comfortable placement

Compare how clearly faces appear at a comfortable viewing distance. Consider screen glare, device weight and whether it can sit securely on a stand. A larger screen may help some people, while a smaller familiar device may be easier for others to hold or carry. Test sound as well as the picture.

3. Battery life and charging

Check the manufacturer’s battery guidance for video calls, which may differ from general-use estimates. Consider charging access, a stable place for the device and a cable route that does not create a trip hazard. Test a normal-length family call and learn how that device displays a low battery; alert thresholds are not universal.

4. Setup, compatibility and privacy

Confirm which calling service family members use and whether the device supports it. For example, Apple explains how Android and Windows users can join a FaceTime call through a link; browser features differ from the app. Google publishes Meet’s current device and connection requirements. Check the relevant provider’s instructions before purchasing.

Agree who will help with setup and updates, while respecting the person’s control over the device. Use unique passwords and two-factor authentication where available, and keep software current, as recommended in the FTC’s connected-device guidance. Discuss camera permissions and any automatic-answer feature before enabling it. A video-call device is not a substitute for an emergency response plan.

5. Total price and ongoing support

Compare the device, internet or mobile-data costs, accessories and any subscription needed for the intended features. Check the return window, warranty and available help. Choose according to the person’s budget and preferences, rather than assuming a particular price is acceptable to every older adult.